SHIPPING

Hello and thank you for choosing WarmthWoven. We know that waiting for something special to arrive – whether it's a cozy addition to your living room, a statement piece for your garden, or a little treat for yourself – is part of the excitement. And we want that experience to be as smooth and enjoyable as possible.

This page explains everything you need to know about how we ship your orders. We've kept it clear and straightforward – no fine print, no hidden surprises. Just honest information to help you shop with confidence.

Where we ship

We currently deliver to:

• 🇺🇸 United States

• 🇨🇦 Canada

• 🇲🇽 Mexico

If your shipping address is outside these countries, we're sorry – we can't complete your order at checkout just yet. But we're always looking at ways to grow, so stay tuned.

All orders are fulfilled from our production partners in the United States.

Shipping rates and delivery times

We offer free shipping on every order of US$50 or more – that's our little thank you. For smaller orders, here's what you can expect:

All prices are in US dollars.

Processing time – before your order ships

Processing time is the gap between when you place your order and when we hand it over to the carrier. For most in-stock items, that's 2–7 business days (weekends and public holidays don't count).

During busy seasons (think holidays or big sales), processing times can stretch a bit – we'll do our best to keep you posted. And if an item goes out of stock or gets significantly delayed, we'll reach out to the email address you gave us.

Total delivery time – a quick formula

Your total waiting time from order to doorstep is simply:

Processing time + transit time

The transit estimates in the table above start after dispatch – not from the day you order.

Please remember that these are estimates, not guarantees. Sometimes things get held up – customs clearance, severe weather, public holidays, carrier hiccups, or just a very busy season. We'll keep an eye on things, but we ask for your patience too.

Tracking your order

Once your order is on its way, we'll send you a shipping confirmation email with a tracking link. You can also log in to your account and check the Orders section anytime.

A couple of tracking tips:

• It may take a few business days for tracking to show movement after dispatch – that's normal.

• If you've ordered multiple items, they might come in separate packages (especially if they're made by different production partners). That means you could receive more than one tracking number – don't worry, everything is still on its way.

Customs duties and import taxes

For orders going to Canada or Mexico, your package may be subject to customs duties, import taxes, or brokerage fees when it arrives. These are set by your country's customs authority – they're not included in our product prices or shipping fees, and they're your responsibility unless we've clearly stated otherwise at checkout.

We also can't mark an order as a "gift" or declare a value lower than what you actually paid – that's against the rules.

If you refuse a package because of customs charges, those fees (plus return shipping) may be deducted from any refund you're eligible for.

Double-check your address – please!

We rely on the address you give us – it's the only way we know where to send your order. Please double-check it before you hit "submit."

If you spot an error right after ordering, contact us immediately at service@warmthandwoven.com. We'll do our best to catch it, but once an order has entered production or dispatch, we can't guarantee we can change the address.

Any extra costs from an incorrect or incomplete address – like re-shipping or return fees – may be your responsibility, where the law allows.

Lost, delayed, or marked "delivered"

If your tracking hasn't moved in a while, or your package seems to have vanished, email us with your order number and we'll look into it.

If tracking shows "delivered" but you can't find the package:

• Check around your delivery area – sometimes it's left with a neighbour, behind a plant, or with building management.

• Ask household members or anyone else who might have accepted it.

• Contact the carrier directly – they often have more detailed location info.

If you still need help, we're here. A delivery investigation might take a little time and we may need some info from you – but we'll work through it together.

Refused or undeliverable packages

If a package is returned to us because you refused it, didn't pick it up, gave an incorrect address, or didn't pay customs fees, we'll assess the return once it arrives back. We may deduct return shipping, customs, and handling costs from any refund that's due – that's standard practice and allowed by law.

Our registered address – a quick note

Please note that our registered address is for legal correspondence only – not for product returns.

Operator: Quanzhou Shengnanda Trading Co., Ltd.
Registered Address: No. 92 Luzhuxia, Henghai Village, Dongqiao Town, Hui'an County, Fujian Province

If you need to return something, please contact us first – we'll provide you with the correct return address.

How to reach us

For anything shipping-related – or just to say hello:

Brand: WarmthWoven
Email: service@warmthandwoven.com
Website: https://warmthandwoven.com
Operator: Quanzhou Shengnanda Trading Co., Ltd.
Registered Address: No. 92 Luzhuxia, Henghai Village, Dongqiao Town, Hui'an County, Fujian Province

We know waiting for a delivery can be exciting (and a little nerve-wracking). We'll do everything we can to get your order to you safely and on time. Thank you for choosing WarmthWoven – we're honoured to help you bring warmth to the spaces you love.

Warmly,
– The WarmthWoven team